1. 7-Day Free Trial Policy
All Comate paid subscription tiers (Starter, Pro, Ultra, Max) come with a 7-day free trial upon initial signup. During the 7-day trial period:
- You receive full access to all features, autonomous workflows, and included API credits for your chosen tier.
- A payment method is required to start the trial, but you will not be charged until the 7 days have elapsed.
- You can cancel at any time within the 7-day period with zero charges.
2. Plan Cancellation & Downgrade
You can cancel or downgrade your subscription at any time:
- Via Account Dashboard: Navigate to Account > Billing, and switch to Free Tier with one click.
- Via Email Request: Contact us anytime at support@cencera.xyz and our support team will update your account.
3. Refund Policy
All direct subscription payments and custom credit orders are eligible for refund review:
- Annual Subscriptions: Eligible for a full refund within 14 days of activation if you are unsatisfied with the service.
- Monthly Subscriptions: If you experience technical failures or wish to request a refund, contact our support team within 48 hours for immediate review.
- Credit Packs: Unused purchased credit packs are eligible for refund within 7 days of activation.
4. How to Request a Refund
To request a refund, simply send an email to support@cencera.xyz with your registered account email and Invoice Reference. Refunds are processed within 2–5 business days back to your original payment method.